Call Center Specialist

About the role

Ayass Automotive is seeking a Call Center Specialist to join its customer‑service team in Baghdad. The role focuses on delivering high‑quality support for both sales and after‑sales interactions within the luxury automotive segment.

Key responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Provide customer support across sales and after‑sales services.
• Manage inquiries, complaints, and service requests.
• Record all interactions accurately in the CRM system.
• Coordinate with service, sales, and technical teams to ensure seamless service delivery.
• Follow up with customers to confirm satisfaction and service quality.

Required profile

• Previous experience in automotive companies or car dealerships (mandatory).
• Strong communication and customer‑service skills.
• Problem‑solving mindset and attention to detail.
• Ability to work under pressure in a fast‑paced environment.
• Basic computer skills and good command of Arabic; English is an advantage.

Required skills

• Familiarity with CRM systems.
• Basic computer proficiency.

What we offer

• Opportunity to work for a premium, fast‑growing automotive brand in Iraq.
• Professional work environment with structured processes.
• Career growth and development opportunities.
• Competitive salary with performance‑based incentives.