Call Center Agent for Evening Shift

About the role

We are looking for a proactive Call Center Agent to join our customer care team on the evening shift. The role focuses on delivering high‑quality support for our innovative digital payment solutions, leveraging a technical background to resolve customer issues efficiently.

Key responsibilities

• Handle inbound phone and chat inquiries, providing timely and professional assistance.
• Troubleshoot and resolve technical problems related to software, networking, and mobile applications.
• Escalate complex issues to senior team members while keeping customers informed.
• Maintain up‑to‑date knowledge of FinTech products and guide customers through onboarding.
• Document all interactions in the CRM system and coordinate with internal teams to close cases.
• Meet performance targets such as response time, resolution time, and satisfaction scores.
• Contribute feedback for continuous improvement of support processes.

Required profile

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field.
• Excellent written and spoken English with strong communication abilities.
• Customer‑centric mindset and ability to simplify technical concepts.
• Effective time‑management and multitasking skills.

Required skills

• Software troubleshooting
• Basic networking
• Mobile application support
• Proficiency with CRM tools and support software