Team Leader
Sardar Group · Souleimaniye
Job description
About the role
The Team Leader will guide a team of service advisors and technicians in the Service Department of a Toyota dealership. The role focuses on delivering exceptional customer service while ensuring efficient workshop operations.
Key responsibilities
- Lead, motivate and coach service advisors and technicians to meet departmental goals.
- Coordinate daily workflow, assign tasks and ensure timely completion of repairs and maintenance.
- Monitor performance, identify improvement areas and implement actions to boost efficiency and customer satisfaction.
- Handle escalated customer inquiries, complaints and service issues, ensuring prompt resolution.
- Collaborate with Sales and Parts departments for effective communication and coordination.
- Maintain accurate records in the dealership management system and ensure compliance with company policies and safety standards.
Required profile
- Diploma in a related technical or automotive service field.
- Minimum 5 years of experience in a similar position.
- Fluency in English.
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Published 21 hours ago
Expires 1 month from now
4 views · 0 interested
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Sardar Group
Souleimaniye