Service Advisor – Customer Service & Vehicle Maintenance

About the role

The Service Advisor will be the primary point of contact for customers bringing their vehicles to our service department. You will guide them through service options, coordinate repairs, and ensure a smooth, satisfying experience.

Key responsibilities

• Greet customers, assess service needs, and recommend appropriate maintenance or repair solutions.
• Schedule appointments and liaise with technicians to guarantee timely completion of work.
• Provide regular updates on vehicle status and communicate any additional recommended services.
• Prepare accurate service estimates, explain pricing, and handle warranty claim documentation.
• Resolve customer concerns and complaints, maintaining high satisfaction levels.
• Maintain detailed records of interactions, transactions, and vehicle service history.

Required profile

• Bachelor’s degree or diploma in Automotive Engineering, Mechanical Engineering, Mechatronics, Business Administration, or a related field.
• 2–3 years of experience as a Service Advisor or in automotive after‑sales/customer service.
• Valid driving licence (preferred) and good English communication skills.

Required skills

• Proficiency with MS Office.
• Experience using DMS/ERP systems, preferably automotive software such as Autoline.