Service Advisor – Night Shift

About the role

The Service Advisor (Night Shift) is the primary liaison between customers and the service workshop, ensuring accurate capture of vehicle concerns and smooth coordination of repairs to deliver high‑quality service.

Key responsibilities

• Receive customers, record vehicle issues, and open job cards in the dealership system.
• Conduct initial inspections, document damages, mileage, and service history.
• Explain recommended repairs, costs, and timelines to customers.
• Coordinate with workshop controllers, technicians, parts, and quality teams to ensure proper job execution.
• Monitor repair progress, provide timely updates, and obtain approvals for additional work.
• Verify completed work, prepare final invoices, and ensure proper vehicle handover.

Required profile

• Bachelor’s degree or diploma in Automotive or Mechanical Engineering or related field.
• 2–3 years experience as a Service Advisor or similar automotive after‑sales role.
• Upper‑intermediate English; good Arabic communication preferred.
• Valid driving licence preferred.

Required skills

• Strong knowledge of vehicle maintenance, repair processes, and automotive systems.
• Experience with dealership management systems (DMS/ERP) such as Autoline.
• Good computer skills for preparing repair orders and service estimates.