Outbound Sales Team Lead

About the role

Abwaab is looking for a motivated Outbound Sales Team Lead to drive the daily performance of its outbound sales unit in Baghdad. You will supervise a group of sales representatives, ensure targets are met, and maintain high standards of customer interaction.

Key responsibilities

• Lead, coach, and support the outbound sales team to achieve sales, revenue, and collection goals.
• Monitor daily activities, productivity, attendance, and performance metrics such as conversion rates and KPIs.
• Prepare and maintain daily, weekly, and monthly sales reports, operational trackers, and follow‑up documentation.
• Handle escalated customer cases, coordinate with internal departments, and ensure professional communication standards.
• Identify process gaps, implement improvements, and enforce compliance with sales scripts and operational procedures.

Required profile

• 2–4 years of experience in sales, telesales, customer success or related fields.
• Previous experience leading or supervising a sales team is preferred.
• Strong communication, persuasion, negotiation and organizational abilities.
• Ability to analyse KPIs, drive results and work under pressure in a fast‑paced environment.
• Bachelor’s degree in Business Administration, Marketing, Management or a related discipline is preferred.

Required skills

• Experience with CRM systems and sales tracking tools.
• Proficiency in Microsoft Office (especially Excel) and Google Workspace (Sheets).