Commercial Officer

About the role

The Commercial Officer will drive growth by building and maintaining strong relationships with merchants. You will be responsible for acquiring new partners, nurturing existing accounts, and ensuring a steady increase in order volumes across our platform.

Key responsibilities

• Identify, approach and onboard new merchants to expand the commercial network.
• Develop long-term relationships with merchants to secure satisfaction and loyalty.
• Manage day-to-day merchant accounts, ensuring smooth operations and high service quality.
• Monitor merchant performance, analyse sales data and implement strategies to boost order volumes.
• Collaborate with operations, finance and customer-service teams to meet merchant needs.
• Negotiate commercial terms and agreements in line with company policies.

Required profile

• 1-3 years of experience in sales, account management or business development, preferably in retail, e-commerce or delivery/logistics.
• Strong communication, persuasion and negotiation abilities.
• Proven track record of managing client accounts and achieving sales targets.

Required skills

• Proficiency with CRM systems.
• Experience using account-management tools.