Branch Manager - Basra Branch, Iraq

About the role

Bank al Etihad is recruiting a Branch Manager for its Basra branch in Iraq. The post leads all branch activities, including operations, sales and customer service, and ensures compliance with banking policies and regulatory requirements.

Key responsibilities

• Lead and oversee all branch activities, including operations, sales and customer service.
• Ensure compliance with banking policies, procedures and regulatory requirements, including KYC, AML and escalation of suspicious cases.
• Develop strategies to meet the branch's financial and operational targets and monitor performance indicators with periodic reports.
• Manage staff schedules, training and performance evaluations.
• Ensure accuracy in cash management, transaction processing and record-keeping.
• Promote cross-selling of banking products and handle customer complaints and operational issues.
• Coordinate with the Country Manager and other departments on business initiatives and apply internal controls to protect assets and mitigate risks.

Required profile

• Bachelor's degree in Economics, Law, Public Administration, Financial Management, Business Administration, Accounting, Finance and Banking Sciences, Statistics, Banking Management, Investment and Resource Management, Financial and Accounting Control or a related field.
• Minimum of 8 years of relevant experience in banking or finance.
• Professional certification in Banking Management (CBM) preferred; specialized training in leadership, risk management and compliance is an added advantage.

Required skills

• Knowledge of branch operations and retail banking services.
• Proficiency in financial analysis and business development.
• Knowledge of regulatory compliance and audit requirements.
• Strong communication, negotiation and decision-making skills.
• Ability to use core banking systems and digital platforms efficiently.