Branch Manager - Karbala Branch

About the role

Bank al Etihad is recruiting a Branch Manager for its Karbala branch in Iraq. The post leads all branch activities, including operations, sales and customer service, and ensures compliance with banking policies and regulations.

Key responsibilities

• Lead and oversee all branch activities, including operations, sales and customer service.
• Ensure compliance with banking policies, procedures and regulatory requirements, including KYC and AML, and escalate relevant cases to the authorities.
• Develop and implement strategies to achieve the branch's financial and operational targets, and monitor performance indicators with periodic reports.
• Manage staff schedules, training and performance evaluations.
• Ensure accuracy in cash management, transaction processing and record-keeping, and apply internal controls to protect assets and mitigate risks.
• Promote cross-selling of banking products and services, attract new customers and deposits, and follow up on customer visits and potential business opportunities.
• Handle customer complaints and resolve operational issues efficiently.
• Coordinate with the Country Manager and other departments to implement business initiatives.

Required profile

• Bachelor's degree in Economics, Law, Public Administration, Financial Management, Business Administration, Accounting, Finance and Banking Sciences, Statistics, Banking Management, Investment and Resource Management, Financial and Accounting Control or a related field.
• Minimum of 8 years of relevant experience in banking or finance.
• Professional certification in Banking Management (CBM) is preferred; specialized training in leadership, risk management and compliance is an added advantage.

Required skills

• Knowledge of branch operations and retail banking services.
• Proficiency in financial analysis and business development.
• Knowledge of regulatory compliance and audit requirements.
• Strong communication, negotiation and decision-making skills.
• Ability to use core banking systems and digital platforms efficiently.