Assistant Service Manager

About the role

The Assistant Service Manager supports the Service Manager in overseeing daily operations of the service department at the Erbil branch, ensuring high‑quality customer service and efficient workshop performance.

Key responsibilities

• Supervise and evaluate service personnel, ensuring compliance with company policies and achieving branch objectives.
• Manage workshop and body‑shop operations, including vehicle intake, maintenance scheduling, and quality inspections.
• Coordinate with Sales, Marketing, Training, and Spare Parts departments to maintain smooth workflow.
• Handle warranty claims, billing, and customer satisfaction surveys, ensuring accurate documentation and timely resolution.

Required profile

• Bachelor’s degree in Mechanical or Auto Engineering or related field.
• Minimum 7 years of relevant experience, including at least 2 years in a managerial role.
• Fluent in English; Arabic and Kurdish are advantageous.
• Valid driving license.

Required skills

• Vehicle diagnostics and repair processes.
• Maintenance procedures and manufacturer service standards.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).