Service Advisor – Aftersales & Fleet Management

About the role

The Service Advisor will lead the after‑sales service experience for fleet customers at our Toyota dealership, ensuring efficient support and high customer satisfaction.

Key responsibilities

• Coordinate with customers to understand service requirements and develop customised service plans.
• Manage bookings, schedule service appointments and allocate resources promptly.
• Liaise with relevant departments to minimise fleet downtime and maximise utilisation.
• Maintain accurate records of maintenance history, repairs and warranty information.
• Monitor performance, produce regular reports and implement corrective actions.
• Act as the primary point of contact for inquiries, concerns and service requests.
• Provide expert advice on service options, vehicle maintenance and after‑sales support.
• Collaborate with the after‑sales team to ensure work follows manufacturer standards and dealership policies.
• Monitor service quality and customer feedback to drive continuous improvement.

Required profile

• Bachelor’s degree in Business Administration, Auto Engineering or a related field.
• Minimum 3 years of experience in a related position.
• Strong knowledge of vehicle mechanical and electrical systems.
• Willingness to learn and attend technical training.
• Valid driving licence preferred.
• Upper‑intermediate proficiency in English.

Required skills

• Vehicle mechanical systems
• Vehicle electrical systems