Operations Lead – Embassy Support (Baghdad)

About the role

The Operations Support Lead will work on‑site at the Baghdad Embassy Compound, supporting the Iraq Embassy Programs (BLISS and OMSS) for the U.S. Department of State. Reporting to the PMO Operations Manager, the role ensures daily operational reporting, safety compliance, and high‑quality service delivery.

Key responsibilities

• Maintain a safe workplace and comply with Environmental Health & Safety and Quality Assurance requirements.
• Provide general support services for the BLISS program, including administrative and clerical tasks.
• Update the Mission Accountability System (MACS) and align data with IEP accountability processes.
• Submit visitor access requests, compile visa packets, and coordinate housing and travel for visitors.
• Prepare responses to data requests and support the creation of Quarterly Performance Metrics Review, POA&M, and performance analysis reports.
• Oversee daily, weekly, and monthly reporting requirements.
• Supervise an Operations Specialist and collaborate with the Operations Supervisor on organizational efficiency.
• Coordinate contractor requirements with other Amentum offices.

Required profile

• Minimum two years of experience in an overseas environment.
• At least two years in a customer service or administrative role.
• High school diploma or GED (minimum education requirement).
• Fluent in spoken, written, and read English.

Required skills

• Proficient with Microsoft Office Suite: Excel, Outlook, PowerPoint, Word, Access, Project.
• Experience using Power BI for data visualization and reporting.