General Manager – Airport Services

About the role

The General Manager will lead dnata’s operations at Erbil International Airport, overseeing all ground handling, cargo, passenger, and ramp services. Reporting directly to the Board of Directors, the role is responsible for driving performance, profitability, and safety across the organization.

Key responsibilities

• Develop and implement short‑ and long‑term business strategies aligned with dnata’s brand and corporate direction.
• Manage organisational performance, manpower planning, budgeting, and profit & loss accountability.
• Ensure full compliance with the Safety Management System (SMS) and allocate resources to mitigate ground‑operation safety risks.
• Maintain adherence to all applicable regulations, head‑office policies, and governmental requirements.
• Lead change‑management initiatives, improve productivity, and enhance customer service standards.
• Collaborate with dnata headquarters and local stakeholders to translate strategic goals into operational plans.

Required profile

• Proven senior leadership experience in airport ground handling or aviation services.
• Strong track record of improving profitability and operational efficiency.
• Demonstrated ability to manage large, multi‑disciplinary teams and complex budgets.
• In‑depth knowledge of aviation safety regulations and SMS implementation.
• Excellent stakeholder management and communication skills.

Required skills

What we offer

• Opportunity to lead a growing aviation business in a strategic regional hub.
• Competitive compensation package.
• Dynamic, multicultural work environment.