Direct Sales Customer Service Representative – Salah Aldeen

About the role

Zain Iraq is looking for a Direct Sales Customer Service Representative to join its Salah Aldeen outlets. You will handle daily customer requests, resolve complaints efficiently, and support sales initiatives while maintaining high customer satisfaction.

Key responsibilities

• Understand and contribute to Direct Sales strategy and targets.
• Implement Direct Sales policies and procedures.
• Handle e‑mails and follow‑up with customers on requests and complaints.
• Coordinate with billing and collection to reactivate accounts and keep customer information up‑to‑date.
• Work with retention and CRM teams to resolve complaints and identify improvement opportunities.
• Monitor account status updates and ensure timely resolution of offers, new products, and related issues.
• Submit daily activity reports and maintain records of customer interactions.

Required profile

• Bachelor’s degree in Business Administration or a related field, or equivalent.
• Up to 2 years of experience in a similar customer service or sales role.
• Strong customer‑service orientation, achievement‑driven mindset, and teamwork abilities.
• Effective problem‑solving, relationship‑building, and initiative‑taking skills.

Required skills