Direct Sales Customer Service Representative – Najaf

About the role

Zain Iraq is looking for a Direct Sales Customer Service Representative to handle daily customer requests, resolve complaints efficiently, and ensure high satisfaction. The role involves direct interaction with current and potential customers at Zain outlets, providing sales support and product information.

Key responsibilities

• Understand and execute the Direct Sales strategy, contributing to the achievement of sales targets.
• Handle customer e‑mails and follow‑up on requests or complaints, ensuring timely fulfilment of needs.
• Coordinate with billing and collection teams to reactivate accounts and keep customer information up‑to‑date.
• Work with retention and CRM teams to resolve complaints and identify improvement opportunities.
• Monitor account status updates and ensure accurate records across departments.
• Submit daily activity reports and maintain records of customer interactions for performance tracking.

Required profile

• Bachelor’s degree in Business Administration or a related field, or equivalent experience.
• Up to 2 years of experience in a customer service or sales support role.

Required skills

• IT User Support
• Managing Information Technology Application