Branch Manager – Al Yarmouk Iraq Branch

About the role

The Branch Manager will lead all activities at the Al Yarmouk branch, ensuring operational excellence, sales growth, and high customer satisfaction.

Key responsibilities

• Oversee daily branch operations, sales, and customer service while ensuring compliance with banking policies and regulatory requirements.
• Develop and implement strategies to meet financial and operational targets, monitor performance indicators, and prepare periodic reports.
• Manage staff scheduling, training, performance evaluations, and promote cross‑selling of banking products to achieve sales goals.
• Handle customer complaints, resolve operational issues efficiently, and coordinate with the Country Manager and other departments on business initiatives.
• Apply internal controls to safeguard assets, mitigate risks, and ensure accurate cash management, transaction processing, and record‑keeping.

Required profile

• Bachelor’s degree in Economics, Law, Business Administration, Finance, Banking Sciences or a related field.
• Minimum 8 years of relevant experience in banking or financial services.
• Professional certification in Banking Management (CBM) preferred; leadership, risk‑management and compliance training is an advantage.

Required skills

• Strong knowledge of branch operations and retail banking services.
• Proficiency with core banking systems and digital platforms.