Workplace & Facilities Coordinator

About the role

EFS Facilities Services, an integrated facilities management provider, is looking for a proactive, customer-focused Workplace & Facilities Coordinator to oversee day-to-day workplace operations at EY corporate offices in Erbil and Baghdad, Iraq. The role keeps workplaces safe, organized and service-ready by coordinating facilities services, frontline teams, vendors and client stakeholders.

Key responsibilities

• Coordinate daily workplace operations so workspaces, meeting rooms, pantries, reception areas and common areas are clean and ready for use.
• Monitor housekeeping, maintenance, hospitality, reception and other assigned services against agreed service standards.
• Act as the main day-to-day contact between EY employees, client management, EFS teams and external providers.
• Receive, record and follow up on maintenance requests, complaints and workplace issues until resolved.
• Arrange meeting rooms, cater and support hospitality and internal events.
• Inspect workplaces regularly, close service gaps and escalate incidents and risks.
• Ensure compliance with site procedures, access requirements, health and safety standards and protocols.
• Coordinate frontline staff and third-party providers, monitor attendance and report staffing or coverage gaps.
• Prepare daily and weekly operational reports on performance, issues, complaints and risks.
• Track supplies and consumables, keep inventory records and raise replenishment requests within budget.
• Maintain confidentiality of employee, visitor and business information.

Required profile

• Previous experience in workplace coordination, facilities management, corporate office administration or soft services.
• Experience supporting corporate or multinational offices is an advantage.
• Diploma or Bachelor's degree in Facilities Management, Business Administration, Hospitality Management or a related field preferred; relevant experience may replace formal qualifications.
• Good English and Arabic, and proficiency in Microsoft Office (Excel, Word, Outlook).

Required skills

• Client relationship management, communication and customer service.
• Understanding of housekeeping, maintenance, hospitality and reception standards.
• Vendor and team coordination, complaint handling, reporting and time management.
• Attention to detail, problem solving and confidentiality.