MRC Coordinator (M3) - Migration Resource Centre

About the role

The MRC Coordinator (M3) works within the MRAPP project team, which is funded by the Government of the Netherlands and strengthens migration prevention and access to migration-related information, counselling, referral and reintegration services in Iraq. The position reports to the Project Manager and coordinates the technical and administrative functions of the Migrant Resource Centre (MRC) in a designated duty station, in line with ICMPD rules and procedures.

Key responsibilities

• Implement the MRC work plan and monitor the work of Senior Counsellors and Counsellors, providing feedback to the project implementation team
• Support the project manager with communication and correspondence, including participation in MRC activities with government, academic and other stakeholders
• Maintain and update the MRC database, meeting minutes, session evaluations and client forms, and oversee data protection and GDPR compliance
• Help build partnerships with government bodies, training institutes, academia, faith-based groups, community leaders, NGOs and the media for outreach and community education
• Provide customer service to MRC clients via hotline, email, live chat and social media, and follow up referrals to service providers
• Support pre-departure and post-arrival orientation briefings, training and community events, and develop information, education and communication materials
• Prepare progress reports, work plans, budgets, meeting minutes and expenditure plans, and assist with procurement of equipment and services

Required profile

• Master's degree in a related field; a bachelor's degree plus two years of relevant experience may be accepted instead
• Minimum of 6 years of position-specific experience
• Experience in coordination, management and office administration, and with local authorities and businesses
• Experience in migration in the country; international organisation experience is an asset
• Proficiency in English and Arabic (written and spoken)

Required skills

• Proficiency in standard IT tools
• Solid organisational, planning and coordination skills
• Ability to work independently with minimal supervision and to make decisions in line with ICMPD regulations