Service Captain – Front of House

About the role

The Service Captain will lead the front‑of‑house team at Nana’s Tea Room, ensuring a seamless and welcoming experience for every guest. This role combines operational oversight with hands‑on service to maintain high standards in a busy tea‑room environment.

Key responsibilities

• Supervise daily floor operations and coordinate service flow during each shift.
• Lead, coach and schedule the service team to deliver consistent hospitality standards.
• Manage guest seating, waiting lists and table turnover to optimise customer flow.
• Address and resolve operational issues promptly and professionally.
• Monitor service quality, cleanliness and presentation of the tea‑room.

Required profile

• Previous experience in cafés, restaurants or similar hospitality settings.
• Strong leadership and team‑management abilities.
• Excellent communication and customer‑service skills.
• Ability to work efficiently under pressure in a fast‑paced environment.
• Fluent in Kurdish, Arabic and English.
• Positive attitude with keen attention to detail.

Required skills

• Fluency in Kurdish, Arabic and English.