Universe Manager – Retail Operations

About the role

The Universe Manager oversees all floor activities within the store, ensuring smooth operations, high visual standards, and excellent customer service. This role is pivotal in driving sales performance and maintaining product availability on the universe floor.

Key responsibilities

• Plan staff schedules, set objectives, monitor performance, and provide training and motivation.
• Develop commercial policies, seasonal layout plans, and annual campaign calendars.
• Recommend price adjustments based on market benchmarking.
• Track sales, inventory, and P&L reports to meet weekly and seasonal targets.
• Maintain optimal stock levels, support shop managers with inventories, and reorder merchandise as needed.
• Welcome customers, ensure prompt service, and uphold quality standards.
• Organise shop events, promote them via social media, and manage communications with wholesale customers.
• Collaborate with local sports clubs to boost brand awareness and market share.
• Assist shop managers with market research and identify growth opportunities.
• Oversee end‑of‑day cash handling, voucher preparation, and coordination with accounting.
• Handle shipment reception, supplier negotiations, and report operational issues.

Required profile

• Bachelor’s degree in a related field.
• 6–8 years of retail experience, including at least 3 years in a managerial role.
• Experience in sports goods retail is a plus.
• Fluent English communication skills.

Required skills

• Proficiency in MS Office.