Travel Operations Consultant

About the role

Join our fast‑growing travel‑tech startup to manage end‑to‑end travel operations, from bookings to vendor coordination, ensuring seamless and efficient processes. Drive operational excellence and support the company’s growth by delivering exceptional travel experiences.

Key responsibilities

• Provide excellent customer service to corporate clients, travel arrangers, and individual travelers.
• Confirm and complete reservations according to internal standards.
• Manage client requests, delivering efficient and personalized service for international corporate clients.
• Coordinate and book transportation and accommodation—including flights, trains, car rentals, and hotels—ensuring alignment with client preferences and policies.
• Handle and resolve travel‑related issues and emergencies promptly.
• Maintain and update travel itineraries and documentation such as invoices and booking confirmations.
• Communicate effectively with clients to confirm details and provide travel support.
• Ensure compliance with travel policies and regulations.
• Manage changes, cancellations, special requests, and emergency situations with professionalism.
• Stay updated on travel regulations and safety protocols.

Required profile

• Minimum 2 years of experience in travel coordination, hospitality, or customer service.
• Experience with GDS systems such as Amadeus, Galileo, or Sabre.
• Proficiency in travel booking software and tools.
• Ability to handle travel‑related issues calmly and efficiently.
• Native Arabic speaker with excellent English communication (verbal and written).
• Flexibility to work various shifts, including weekends and holidays.
• Strong self‑management, organizational, and interpersonal skills.

Required skills

• Amadeus
• Galileo
• Sabre
• Travel booking software