Shift Leader

About the role

We are looking for a Shift Leader to supervise the Front Desk team during assigned shifts at our hotel in Baghdad. The role ensures smooth operations, excellent guest service and compliance with Accor standards.

Key responsibilities

• Supervise and coordinate Front Desk operations throughout the assigned shift.
• Lead Front Desk Agents to deliver efficient and professional guest service.
• Oversee accurate check‑in and check‑out procedures and cash handling.
• Handle guest requests, inquiries, complaints and service recovery promptly.
• Monitor room availability, status, arrivals, departures and special requests.
• Coordinate with Housekeeping to ensure rooms are ready for guests.
• Maintain accurate guest account records and perform shift handover reporting.

Required profile

• Diploma or degree in Hotel Management or related field (preferred).
• Minimum 2–3 years of Front Office experience, preferably in a four‑ or five‑star hotel.
• Previous supervisory or team‑lead experience.
• Good command of English; additional languages are an advantage.
• Ability to work shifts, weekends and public holidays.

Required skills

• Proficiency with hotel PMS (Property Management System) platforms.
• Strong cash handling and cashiering skills.