Restaurant Captain

About the role

We are seeking an experienced and professional Restaurant Captain to lead the dining room operations at our establishment in Baghdad, Iraq. The Captain will be the cornerstone of the front‑of‑house team, delivering exceptional guest experiences while upholding the highest service standards.

Key responsibilities

• Lead, supervise and mentor dining room staff to ensure consistent execution of service standards.
• Greet guests warmly, manage seating arrangements and coordinate table assignments to optimise flow and satisfaction.
• Oversee all aspects of table service, including order accuracy, timing and presentation.
• Resolve guest concerns and complaints promptly and professionally.
• Coordinate communication between front‑of‑house and kitchen staff to maintain service efficiency and quality.
• Conduct staff training sessions on service protocols, menu knowledge and customer interaction techniques.
• Monitor compliance with health, safety and sanitation regulations throughout the dining area.
• Manage reservations and special requests, communicating effectively with guests and team members.
• Maintain detailed knowledge of menu items, ingredients and wine or beverage pairings to assist guests.
• Perform opening and closing duties, including station set‑up and inventory checks.
• Provide performance feedback to team members and contribute to staff development initiatives.

Required profile

• Minimum 3 years of progressive experience in restaurant service management or fine‑dining establishments.
• Proven leadership and team‑management skills with the ability to motivate and develop staff.
• Exceptional customer‑service focus and strong communication skills in English; multilingual abilities preferred.
• Comprehensive knowledge of fine‑dining service standards, protocols and etiquette.
• Strong problem‑solving abilities and sound judgment in high‑pressure situations.
• Demonstrated time‑management skills and ability to prioritise multiple tasks simultaneously.
• Knowledge of food safety, health codes and sanitation regulations.
• Professional demeanor with strong attention to detail and organisational skills.
• Flexibility to work evenings, weekends and holidays as required.
• Experience in training and mentoring hospitality staff is preferred.
• Familiarity with wine service and beverage knowledge is advantageous.