Assistant Reservations Manager

About the role

The Assistant Reservations Manager will support the Reservations Manager in overseeing daily operations of the Reservations Department. This role involves supervising agents, ensuring accurate reservation handling, and coordinating with multiple hotel departments to maximize occupancy and revenue.

Key responsibilities

• Supervise and support Reservations Agents handling individual, group, corporate, and travel‑agent bookings.
• Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.
• Monitor room availability, rates, restrictions, and inventory to optimize occupancy and revenue.
• Coordinate with Front Office, Sales, Revenue Management, Housekeeping and other departments regarding room availability and guest requirements.
• Review daily reservation reports, arrivals, cancellations, no‑shows and amendments.
• Monitor overbooking levels and take appropriate actions with the Reservations Manager and Front Office.
• Assist in managing VIP, repeat, group and special‑request reservations and ensure accurate billing instructions.
• Support training, coaching and development of Reservations Agents and monitor team performance.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration or related field.
• Minimum 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.
• Previous experience in a 4‑ or 5‑star hotel is preferred.
• Strong English communication skills; additional languages are an advantage.

Required skills

• Opera PMS or similar hotel reservation system.
• Good knowledge of hotel reservation systems and property management systems (PMS).