Service Advisor
Sardar Group · Erbil
Job description
About the role
The Service Advisor ensures excellent customer service and smooth operations within the service department, advising customers on service options and coordinating vehicle repairs and maintenance.
Key responsibilities
- Greet customers, assess service needs and recommend appropriate service options.
- Schedule appointments and coordinate with the service team to ensure timely completion.
- Communicate status updates and additional repair recommendations to customers.
- Prepare service estimates, explain pricing and service recommendations clearly.
- Assist with warranty claims and complete required documentation.
- Address customer concerns and resolve service‑related issues.
- Maintain accurate records of interactions, transactions and vehicle service history.
- Support training and mentoring of junior advisors and suggest process improvements.
Required profile
- Bachelor’s degree in Business Administration, Auto Engineering or a related field.
- Minimum 1 year of experience as an Automotive Service Advisor.
- Fluent in Kurdish and Arabic; English proficiency preferred.
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Published 9 hours ago
Expires 1 month from now
4 views · 0 interested
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Sardar Group
Erbil