Service Advisor

About the role

The Service Advisor will be the first point of contact for customers visiting the SAS Toyota dealership in Sulaymaniyah. The role focuses on delivering a professional, efficient service experience while acting as the bridge between customers and the workshop team.

Key responsibilities

• Greet customers, identify service needs, and verify vehicle documents.
• Provide cost estimates, obtain approvals, and record all details on the Job Card.
• Keep customers informed about repair progress, costs, and billing.
• Return replaced parts cleanly and organized when applicable.
• Answer telephone inquiries professionally.
• Maintain a tidy reception area.
• Explain warranty terms and ensure customer understanding.
• Coordinate appointments with the Workshop Controller to optimise capacity.
• Promote service sales and profitability using effective techniques.

Required profile

• Bachelor’s degree or diploma in Automotive Technology, Mechanical Engineering, Business Administration or related field.
• Minimum 3 years experience as a Service Advisor or in automotive customer service.
• Strong knowledge of automotive maintenance, repair processes and vehicle systems.
• Excellent communication, interpersonal and problem‑solving abilities.
• Ability to work under pressure in a fast‑paced environment.
• Valid driving licence.
• Native Kurdish; Arabic and English are a plus.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint