Policies and Procedures Specialist

About the role

The Policies and Procedures Specialist will manage the document approval process within the bank, ensuring all stakeholders review and approve documents according to their type. This role is responsible for streamlining workflows, maintaining the electronic system, and supporting continuous improvement initiatives.

Key responsibilities

• Manage issuance, amendment, updating, communication and archiving of policies, procedures, templates and manuals.
• Oversee the approved electronic system, propose enhancements and ensure proper linkage of final versions to circulars.
• Coordinate with process owners to understand operational workflows and conduct benchmarking studies.
• Prepare performance reports, monitor compliance, and follow up on audit recommendations.
• Recommend training programs, evaluate outcomes and support performance evaluations.

Required profile

• Bachelor’s degree in administrative fields such as Quality Management, Finance, Banking Sciences, Information Systems or Management, or equivalent.
• 4–6 years of experience in a similar role within a banking or financial institution.