Operational Specialist

About the role

Fast Forward Shipping Agency is seeking an Operational Specialist to join its Erbil office. You will coordinate daily freight operations across sea, air, and road, ensuring that all documentation, bookings, and schedules are accurate and compliant.

Key responsibilities

• Manage shipment files from booking to delivery, liaising with carriers, agents, and customs brokers.
• Track cargo movement and communicate status updates to clients.
• Handle client inquiries, resolve operational issues, and support tailored logistics solutions.
• Maintain data integrity in internal systems and assist with rate requests and quotations.
• Collaborate with sales and management to improve operational efficiency.

Required profile

• Strong analytical ability to review shipment data and optimise routing and costs.
• Effective communication skills for coordination with clients, carriers, and internal teams.
• Sales aptitude to support quotation preparation and upsell logistics solutions.
• Experience in freight forwarding, logistics, or supply‑chain operations.
• Project‑management capability to handle multiple shipments and deadlines.
• Knowledge of international shipping, Incoterms, and customs procedures (preferred).
• Bachelor’s degree in Business, Logistics, Supply Chain, or related field, or equivalent experience.
• Ability to work on‑site in Erbil with attention to detail in a fast‑paced environment.

Required skills

• Proficiency in MS Office.
• Experience with logistics or freight management systems.