Night Receptionist

About the role

The Night Receptionist is responsible for delivering a seamless front‑desk experience for guests during the evening and overnight shifts. This role ensures smooth check‑in and check‑out processes, handles guest inquiries promptly, and supports the overall safety and security of the property.

Key responsibilities

• Manage guest arrivals and departures, completing all required audit procedures.
• Address guest queries efficiently, aiming for positive outcomes.
• Communicate relevant guest feedback to the Front Office Manager and Reception Supervisors.
• Promote hotel services and facilities through up‑selling techniques to maximize occupancy.
• Handle foreign currencies, credit cards, and cash in line with hotel credit policies.
• Adhere to security, fire, health, and safety regulations at all times.
• Operate front‑of‑house equipment and the property management system accurately.
• Assist other departments when needed, especially during night operations.

Required profile

• Minimum 2 years of reception experience in a 5‑star hotel.
• Advanced proficiency in English and either Arabic or Kurdish (reading, writing, speaking).
• Thorough knowledge of health, safety, and emergency procedures.

Required skills

• Proficiency with the Opera Property Management System.