Guest Relation Coordinator

About the role

The Guest Relations Coordinator creates memorable guest experiences by delivering outstanding customer service, anticipating guest needs, and ensuring seamless coordination across departments.

Key responsibilities

• Welcome guests warmly and provide personalized service.
• Serve as primary contact for guest inquiries, requests, concerns, and feedback.
• Coordinate with relevant departments to resolve issues and follow up until resolution.
• Build and maintain positive relationships to enhance satisfaction and loyalty.
• Provide accurate information about services, facilities, events, and policies.
• Assist guests with appointments, reservations, registrations, and administrative tasks.
• Manage guest complaints professionally and escalate complex issues when necessary.
• Conduct guest satisfaction follow‑ups and collect feedback for service improvement.
• Maintain accurate records of guest interactions, requests, complaints, and resolutions.
• Monitor guest areas to ensure a clean, welcoming, and comfortable environment.
• Support VIP guests by coordinating personalized services and special arrangements.
• Collaborate with clinical, hospitality, and administrative teams for a seamless experience.

Required profile

• Bachelor’s Degree from an accredited university.
• Travel required.
• 0–5 years of relevant work experience.