Assistant Reservations Manager

About the role

An Accor hotel in Baghdad is looking for an Assistant Reservations Manager to assist the Reservations Manager in running the department's daily operations. The role supervises and supports Reservations Agents across individual, group, corporate and travel-agent bookings, and helps maximise occupancy and revenue.

Key responsibilities

• Supervise and support Reservations Agents in handling individual, group, corporate and travel-agent reservations.
• Ensure reservations are accurately entered, updated, confirmed, modified and cancelled in the hotel system.
• Monitor room availability, rates, restrictions and inventory, and review daily reports on arrivals, cancellations, no-shows and amendments.
• Monitor overbooking levels and coordinate actions with the Reservations Manager and Front Office.
• Coordinate with Front Office, Sales, Revenue Management and Housekeeping on room availability and guest requirements.
• Assist with VIP, repeat, group and special-request reservations, and record billing instructions, payment guarantees, room types, packages and special requests.
• Handle guest and travel-agent inquiries and resolve reservation issues promptly.
• Support the training, coaching and development of Reservations Agents and monitor team performance.
• Assist with occupancy forecasting and room-revenue opportunities, and keep Sales and Revenue Management informed on rates, promotions and groups.
• Prepare and review departmental reports, maintain confidential guest records, and comply with hotel and brand standards.

Required profile

• Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration or a related field.
• Minimum 2-3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.
• Previous experience in a 4- or 5-star hotel is preferred.
• Strong English communication skills; additional languages are an advantage.

Required skills

• Good knowledge of hotel reservation systems and PMS.
• Knowledge of Opera PMS or similar systems is an advantage.
• Understanding of room types, rates, availability, packages and reservation procedures.