Agile Delivery Expert - Digital Platforms

About the role

Zain Iraq is hiring an Agile Delivery Expert for its Digital Platforms operation. The role owns the pace at which digital platforms deliver and acts as the operational bridge between Digital Platforms and the Technology department, keeping committed releases on schedule. It runs the sprint cadence across streams, tracks cross-departmental dependencies daily and clears technical blockers before they reach the critical path.

Key responsibilities

• Run the sprint cadence (planning, refinement, review, retrospective) across digital platform streams and hold teams to the rhythm.
• Maintain sprint and release plans reflecting real capacity, and track progress against commitments with a clear view of what is at risk.
• Establish and maintain ways of working and definition of done, agreeing the definition of ready with the design team.
• Track cross-functional dependencies daily and drive them to resolution; escalate blockers only where resolution needs authority above the delivery team.
• Act as the single operational point of contact between Digital Platforms and Technology, aligning release windows with Technology's schedule and capacity.
• Flag early where Technology capacity or competing priorities will constrain the roadmap, with the commercial consequence attached.
• Coordinate release planning and readiness so releases go out complete, and protect testing windows with the QA team.
• Manage release communication and report delivery metrics such as velocity, cycle time and sprint predictability.
• Coach teams on Agile discipline and remove recurring causes of delay structurally.

Required profile

• Bachelor's degree in computer science or information systems engineering; project management certification is an advantage.
• Minimum 5 years in Agile delivery management, Scrum mastery or technical project management for digital products, with strong knowledge of Scrum, Kanban or Scaled Agile.
• Proven experience managing sprint cadence, capacity planning, forecasting and delivery reporting across multiple streams.
• Experience managing cross-departmental dependencies and delivering without direct reporting authority.
• Experience coordinating consumer mobile and web releases with measurable improvements in predictability and time to market.
• Experience in telecom, FinTech, e-commerce or high-volume consumer digital environments is an advantage.

Required skills

• Strong knowledge of Jira, Confluence and Azure DevOps, enough to challenge estimates and assess delivery risks.
• Stakeholder management and the ability to communicate delivery status and commercial impact to senior stakeholders.

To apply, candidates submit a resume/CV and their highest education qualification through the Zain careers application.