Administrative Associate – Operations Support

About the role

The Administrative Associate provides in‑office administrative and operational support to the Operations and Administration Manager, ensuring the day‑to‑day office runs smoothly and professionally. This full‑time position is based in Erbil, Iraq, and involves handling documentation, office logistics, and client communications.

Key responsibilities

• Maintain organized physical and digital filing systems and support document preparation, data entry, and record‑keeping.
• Track receipts and invoices, assist with procurement coordination, and manage vendor documentation.
• Coordinate meetings, appointments, and office calendars; maintain administrative trackers.
• Oversee office supply inventory, restocking, and general workspace upkeep.
• Provide logistical support for trainings, exams, meetings, and events, including basic travel coordination.
• Serve as the initial point of contact during assigned office hours, handling inquiries in person, by phone, and by email.
• Support social media content posting, monitoring, and routine inquiry escalation.

Required profile

• Bachelor’s degree or diploma in business administration, office management, operations, or a related field (relevant experience may substitute).
• Minimum of 3 years of administrative, office support, operations support, or customer service experience in a professional setting.

Required skills