Service Supervisor (Commercial cars)

About the role

The Service Supervisor will lead daily workshop operations for trucks and commercial vehicles in Baghdad. You will ensure efficient repair and maintenance processes, uphold safety and quality standards, and drive customer satisfaction through effective workshop management.

Key responsibilities

• Supervise daily repair and maintenance activities for commercial trucks.
• Assign and monitor work orders for mechanics and technicians.
• Ensure timely completion of all maintenance and repair jobs.
• Diagnose technical issues and support technicians with troubleshooting.
• Maintain high standards of quality, safety, and workshop housekeeping.
• Monitor preventive and corrective maintenance schedules.
• Coordinate with spare parts and warehouse departments for required materials.
• Prepare service reports, job progress reports, and maintenance records.
• Handle customer inquiries and complaints professionally.
• Train and guide workshop staff to improve technical performance and productivity.

Required profile

• Diploma or Bachelor’s degree in Mechanical or Automotive Engineering or related field.
• Minimum 5 years of experience in truck maintenance or workshop operations.
• At least 2 years in a supervisory role.
• Strong knowledge of diesel engines, truck systems, diagnostics, and maintenance procedures.
• Experience with heavy trucks and commercial vehicles.
• Good computer skills and familiarity with workshop management systems.

Required skills

• Diesel engine technology
• Truck diagnostics
• Maintenance procedures for heavy trucks
• Workshop management systems (DMS, ERB, Autoline preferred)