Food & Beverage Captain – Guest Service Lead

About the role

We are seeking a dynamic, self‑motivated Food & Beverage Captain to deliver professional, customer‑focused service in our hotel outlet. You will ensure each guest enjoys a memorable experience while leading the service team to maintain high standards.

Key responsibilities

• Serve food and beverage according to the hotel’s performance manual.
• Develop in‑depth knowledge of the outlet’s menu to advise guests.
• Handle customer complaints and queries with professionalism.
• Prepare the outlet for service and supervise smooth operations.
• Direct and supervise the service team, ensuring duties meet standards.
• Train colleagues to perform their tasks effectively.
• Organise, plan and control supplies; keep accurate beverage stock records.
• Minimise waste, breakage and spoilage.
• Apply up‑selling techniques to exceed guest expectations and increase revenue.

Required profile

• Diploma or degree in hospitality.
• Maximum two years of experience in a similar role.
• Strong written and spoken English.
• Familiarity with the Micros POS system (desirable).
• Previous minor leadership or supervisory experience is a plus.
• Customer‑driven, proactive, outgoing and approachable.
• Ability to work under pressure in a fast‑paced, multicultural environment.

Required skills

• Micros POS system

What we offer

• Opportunity to grow within a reputable hotel brand.
• Collaborative, multicultural team environment.