Deputy Branch Manager - Baghdad

About the role

Bank of Jordan is looking for a Deputy Branch Manager in Baghdad. The Assistant Branch Manager supports the Branch Manager in overseeing the branch's daily operations and ensuring efficient delivery of banking services to corporate and individual customers. The role also covers supervising staff, monitoring performance, supporting business development and sales, ensuring compliance with internal policies and Central Bank of Iraq regulations, and managing operational risks.

Key responsibilities

• Assist the Branch Manager in managing and supervising daily branch operations.
• Monitor staff performance, allocate responsibilities and support team development.
• Ensure efficient delivery of banking products and services to corporate and individual customers.
• Support branch business targets, sales objectives and customer acquisition goals.
• Ensure compliance with internal policies, procedures and Central Bank of Iraq regulations.
• Monitor adherence to AML/CFT requirements and other regulatory standards.
• Handle customer complaints and resolve operational issues in coordination with relevant departments.
• Prepare and submit periodic operational and performance reports to the Branch Manager.
• Identify operational risks and recommend corrective actions.
• Act on behalf of the Branch Manager when delegated or assigned.

Required profile

• Bachelor's degree in Business Administration, Banking and Finance, Accounting or a related field.
• 5-7 years of banking experience, preferably including supervisory or branch management experience.
• Good knowledge of retail and corporate banking products, services and operations.
• Understanding of banking regulations, Central Bank of Iraq instructions, AML/CFT requirements and internal control procedures.
• Strong leadership, communication and team management skills.
• Excellent customer service, problem-solving and decision-making abilities.
• Fluency in Arabic; good command of English.

Required skills

• Good command of Microsoft Office and core banking systems.