Customer Service Officer – Banking

About the role

Bank of Jordan is looking for a Customer Service Officer in Baghdad to deliver high-quality banking services to individual and corporate customers, answer inquiries and follow up on requests and transactions while keeping customers satisfied and complying with bank policies, the Central Bank of Iraq's instructions and regulatory requirements.

Key responsibilities

• Welcome individual and corporate customers and explain the bank's products and services.
• Process customer requests and follow up on account openings and customer information updates according to approved procedures.
• Assist customers with banking cards, transfers, digital banking services and other banking products.
• Handle customer inquiries and complaints and coordinate with relevant departments to resolve issues promptly.
• Check that required documentation is complete and verify customer information in line with KYC and AML requirements.
• Maintain the confidentiality of customer information and comply with internal policies and regulatory requirements.

Required profile

• Bachelor's degree in Business Administration, Accounting, Finance or a related field.
• Previous customer service experience, preferably in banking.
• Excellent communication skills and professional handling of individual and corporate customers.
• Fluency in Arabic; English proficiency is an advantage.
• Iraqi nationals only.

Required skills

• Proficiency in using computers and banking systems.