Customer Service Agent at Airport

About the role

The Customer Service Agent will ensure a high‑standard service and travel experience for passengers in the designated airport area, such as check‑in, boarding and baggage arrivals. The role requires compliance with airline standards, safety regulations and border control requirements.

Key responsibilities

• Process passengers using check‑in systems, verify tickets, passports, allocate seats, weigh luggage and apply excess charges.
• Verify border‑control documentation, update passenger details and ensure compliance with immigration requirements.
• Guide passengers, answer queries on flights, upgrades, gate information and announce flight updates.
• Resolve passenger issues during check‑in, boarding or transfer and report unresolved matters to the shift Team Leader.
• Maintain a safe, clean and functional work area, report hazards and support health‑and‑safety duties.

Required profile

• Bachelor's degree or diploma in a related field.
• 2‑4 years of customer‑service experience, with at least 1 year in airport passenger handling.
• Effective verbal and written communication in English (Level 4, minimum 60% score).
• Team‑player with problem‑solving, initiative and strong work ethics.

Required skills

• English language proficiency (Level 4 test).
• Customer‑service and passenger handling skills.