Coordinator Rider On Ground Ops

About the role

Talabat is looking for a proactive Coordinator to oversee rider performance and operations on the ground. You will be responsible for managing rider teams, ensuring compliance, and driving service quality across allocated zones.

Key responsibilities

• Monitor and improve rider performance and compliance in assigned zones.
• Lead rider recruitment and onboarding processes.
• Manage rider rosters, including shift allocation, breaks, and off‑days.
• Supervise training schedules in partnership with Rider Trainers and Supervisors.
• Oversee inventory management and proper use of rider equipment.
• Maintain rider quality standards (behaviour, appearance, professionalism).
• Develop performance improvement plans for low‑performing riders.
• Reduce rider‑related customer complaints.
• Coach, warn, and audit riders on an individual basis.
• Conduct on‑ground audits of fleet appearance and rider behaviour.

Required profile

• Bachelor’s degree.
• 2–3 years experience in the food or grocery tech industry (preferred).
• Proficiency with Google Suite tools (Docs, Sheets, Slides, Forms).
• Excellent written and verbal communication in English and Arabic.
• Strong influencing, negotiation, public speaking and presentation abilities.
• People‑management experience leading larger groups.

Required skills

• Google Docs
• Google Sheets
• Google Slides
• Google Forms