Hospitality Coordinator – Front Desk & Admin

About the role

The Hospitality Coordinator will be the first point of contact for guests at Divan Hotel in Erbil, ensuring a professional and welcoming front‑desk experience while supporting daily administrative operations.

Key responsibilities

• Greet and welcome guests in person and over the phone, responding promptly to inquiries.
• Direct visitors to appropriate departments and notify staff of arrivals.
• Answer, screen, and forward incoming calls professionally.
• Maintain a clean, safe, and organized reception area.
• Provide accurate information to visitors and callers via phone or email.
• Receive, sort, and distribute daily mail and deliveries.
• Order front‑office supplies and maintain inventory records.
• Record office expenses and costs.
• Perform clerical duties such as filing, photocopying, faxing, and document preparation.
• Update customer records and databases.
• Prepare memos, correspondence, reports, and other documents as required.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• Minimum 3 years of experience in hospitality, customer service, or reception.
• Attention to detail and a professional appearance.
• Strong communication and customer‑service abilities.
• Effective problem‑solving skills and a customer‑centric mindset.

Required skills

• Proficient in Microsoft Office applications.