Technical Support – ISP Network Engineer

About the role

We are looking for a Technical Support professional to join our ISP team. You will be responsible for installing, configuring, and maintaining network equipment and providing first‑line assistance to customers experiencing connectivity issues.

Key responsibilities

• Install and configure Cisco and MikroTik routers and switches, set up PPPoE, EtherChannel, VLANs, and IP routing.
• Deploy and manage wireless networks using Ubiquiti, MikroTik, and Mimosa equipment.
• Provide technical support to customers, troubleshoot internet service problems (Fiber, Wireless) and resolve device‑related issues.
• Monitor network performance with The Dude and PRTG, detect anomalies, and ensure stability.
• Update firmware and fine‑tune configurations to improve efficiency and security.

Required profile

• Certification or practical experience in networking (e.g., CCNA, MTCNA).
• 1‑3 years of hands‑on experience in an ISP environment.
• Ability to work under pressure and resolve customer issues promptly.

Required skills

• Cisco devices
• MikroTik devices
• Ubiquiti wireless equipment
• Mimosa wireless equipment
• TCP/IP, static routing, VLANs, PPPoE, EtherChannel
• PRTG monitoring
• The Dude monitoring