Service Center Manager – Automotive

About the role

Ayass Automotive is seeking an experienced Service Center Manager to lead its state-of-the-art maintenance workshop in Baghdad. The role combines operational oversight, team leadership and a strong focus on customer satisfaction within a premium Chevrolet, GMC and Cadillac dealership.

Key responsibilities

• Manage daily service centre operations to ensure efficient workflow and high-quality customer service.
• Supervise service advisors, technicians and front-desk staff, driving performance through KPIs and continuous development.
• Coordinate repair schedules, parts availability and service bookings to maximise productivity.
• Ensure compliance with GM service and warranty procedures and maintain quality control standards.
• Resolve customer concerns promptly and maintain high satisfaction ratings.
• Collaborate with showroom and parts departments for cross-functional success.
• Monitor inventory and maintenance of workshop tools, equipment and systems.

Required profile

• Bachelor’s degree in Automotive Technology, Mechanical Engineering or a related field (preferred).
• 3–5 years of experience in automotive service management, preferably in a dealership environment.
• Proven leadership and team-management abilities.
• Excellent communication skills in Arabic and English.

Required skills

• Diagnostic and repair processes for GM vehicles.
• Familiarity with Dealership Management Systems (DMS) and service scheduling tools.
• Knowledge of GM service and warranty procedures.

What we offer

• Competitive salary with performance-based incentives.
• Opportunity to lead a modern, fully equipped maintenance facility.
• Professional growth and career advancement within a premium dealership group.