Service Advisor - Night Shift

About the role

SAS- Toyota Dealer in Baghdad (Al Amana) is hiring a Service Advisor for the night shift. The advisor acts as the main point of contact between customers and the service workshop, receiving service requests, documenting vehicle concerns and coordinating repairs so that service is delivered on time and to a high standard.

Key responsibilities

• Receive customers in the service reception area, understand their concerns and record vehicle issues and service requirements.
• Open and manage job cards, documenting customer requests, vehicle details and required repairs or maintenance.
• Conduct initial vehicle inspections and record visible damage, mileage and service history.
• Explain recommended repairs, service packages, estimated costs and timelines to customers in line with dealership policy.
• Coordinate with workshop controllers, technicians, the parts department and quality control teams, and monitor repair progress and updates.
• Follow up on approvals for additional repairs and coordinate parts availability to avoid delays.
• Verify job completion before handover, arrange the final inspection and vehicle delivery, and prepare and explain final invoices.
• Maintain accurate records of service activities and customer interactions in the dealership system (Autoline).
• Ensure compliance with manufacturer service standards, warranty procedures and dealership policies, handle complaints professionally and escalate complex issues to the Service Supervisor or Manager.
• Follow up with customers after service, take part in service campaigns and recall programs, and encourage repeat business.

Required profile

• Bachelor's degree in any related field.
• Minimum 1-3 years of experience in automotive service, service advisory or customer-facing roles, with a good understanding of vehicle systems, maintenance requirements and service processes.
• Arabic and English.