Service Advisor – Automotive Customer Service

About the role

The Service Advisor will be the first point of contact for customers bringing their vehicles to our workshop in Basra. You will ensure a professional, efficient service experience, guiding customers through estimates, approvals, and the repair process while maintaining high satisfaction levels.

Key responsibilities

• Greet customers, identify their service needs and verify vehicle documents before inspection.
• Prepare accurate cost estimates, obtain customer approval and record all details on the Job Card.
• Communicate warranty coverage, keep customers informed of progress and manage any additional service recommendations.
• Coordinate with the Workshop Controller to schedule appointments and optimise workshop workload.
• Maintain a clean, welcoming reception area and ensure work areas remain organised.
• Handle telephone inquiries professionally and provide precise information.

Required profile

• BSc in Mechanical Engineering, Mechatronics or related field.
• Minimum 3 years of experience in a similar automotive service role.
• Previous experience as a Service Advisor or in customer service within the automotive industry.
• Fluency in Arabic and intermediate proficiency in English.

Required skills