Senior Ticketing Agent

About the role

AL YAS GROUP is looking for a Senior Ticketing Agent to lead its corporate and VIP travel operations in Baghdad. The role involves managing end‑to‑end flight reservations, building complex international itineraries and delivering premium service to high‑profile clients.

Key responsibilities

• Handle high‑volume ticketing, including issuing, re‑issuing, manual fare construction and split‑ticketing for multi‑destination routes.
• Design and coordinate bespoke luxury travel programmes for corporate clients and VIPs, covering 5‑star hotels, private transfers and fast‑track airport services.
• Plan comprehensive itineraries for delegations, training trips and scientific conferences, securing ground logistics such as car rentals and multilingual guides.
• Negotiate with airlines, hotel chains and B2B platforms to obtain competitive corporate rates and group allocations.
• Monitor Billing and Settlement Plan (BSP) reports to ensure IATA compliance and avoid agency debit memos.
• Provide immediate, high‑touch support for booking changes, delays or emergency travel modifications.

Required profile

• 5–7 years of experience in a high‑volume travel agency, corporate travel desk or airline ticketing office.
• Fluent in Arabic and English (written and spoken) for negotiations with international partners.
• Strong attention to detail and ability to work under pressure.

Required skills

• Expert‑level proficiency with GDS platforms – Amadeus (preferred), Galileo or Sabre.
• Manual fare construction certification (advantageous).
• Knowledge of BSP reporting and IATA regulations.