Reservations Agent

About the role

We are looking for a passionate and dynamic Reservations Agent to join our guest‑focused team. In this role you will ensure smooth reservation processes, deliver exceptional customer service, and support the hotel’s revenue goals.

Key responsibilities

• Process and confirm guest room reservations received via phone, letter, fax or email.
• Enter all reservation details into the computer system, handling inquiries, complaints and special requests.
• Stay up‑to‑date with hotel promotions and apply rate structures and management guidelines.
• Maintain accurate room status and ensure all communications follow brand standards.
• Organise visa requests for guests according to hotel policy and identify up‑selling opportunities.
• Maintain filing systems, prepare reports for the Reservations Manager, and promote positive public relations.

Required profile

• Diploma or degree in hospitality or a related field.
• Previous experience in hotel reservations.
• Strong computer literacy and excellent written and oral English communication skills; additional languages are a plus.
• Customer‑focused, proactive, courteous, and able to work independently within a structured environment.
• Ability to build effective relationships with internal and external customers.

Required skills

What we offer

• Opportunity to work in a vibrant hospitality environment.
• Professional development and career growth within the hotel industry.