Night Shift Receptionist – Hotel Front Desk

About the role

The Night Shift Receptionist will be the first point of contact for guests during the overnight hours at Mariana Hotel. Working on‑site in the Erbil Plains District, you will ensure a smooth, secure, and welcoming front‑desk operation throughout the night.

Key responsibilities

• Manage the reception desk during the night shift, greeting guests and handling check‑in/check‑out procedures.
• Process reservations, room assignments, and payments accurately.
• Answer telephone calls, provide information about hotel services and local attractions, and respond to guest inquiries, requests, and complaints.
• Maintain up‑to‑date guest records and front‑office documentation, including night audit and daily reports.
• Coordinate with housekeeping, security, and other departments to fulfill guest needs and report any unusual incidents.
• Ensure proper handover of information to the morning reception team.

Required profile

• Previous experience as a hotel receptionist; night‑shift experience highly preferred.
• Fluent in English, Arabic and Kurdish.
• Excellent communication, interpersonal skills and a professional appearance.
• Ability to work independently during night hours and strong problem‑solving attitude.

Required skills

• Proficiency with hotel reservation and property management (PMS) systems.
• Good computer skills for handling bookings, payments and reporting.