IT Supervisor

About the role

We are looking for an experienced IT Supervisor to lead all IT operations at our food production factory in Abu Ghraib, Baghdad. The role ensures reliable infrastructure, network performance, cybersecurity and surveillance systems to support continuous manufacturing processes.

Key responsibilities

• Monitor, maintain and troubleshoot servers, switches, routers and internet connectivity.
• Administer Windows Server, Active Directory, user accounts and permissions.
• Manage backups, disaster‑recovery procedures and system updates.
• Oversee CCTV/NVR devices, access‑control hardware and ensure proper recording retention.
• Implement firewall, antivirus and endpoint protection policies and conduct vulnerability assessments.
• Provide day‑to‑day technical support to production, warehouse and administrative departments.
• Coordinate with vendors for maintenance and upgrades.
• Maintain IT documentation, asset inventory and train staff on basic IT use and security awareness.

Required profile

• Bachelor’s degree in IT, Computer Science or a related field.
• Minimum five years of experience in IT operations, infrastructure or system administration.
• Previous experience in a manufacturing or industrial environment is preferred.
• Strong problem‑solving abilities and hands‑on troubleshooting skills.

Required skills

• Network infrastructure design and troubleshooting.
• Windows Server and Active Directory administration.
• CCTV and access‑control system management.
• Cybersecurity tools: firewalls, antivirus, endpoint protection.
• Backup and disaster‑recovery solutions.
• ERP or factory‑specific operational software (advantageous).