IT Helpdesk Engineer

About the role

We are looking for an IT Helpdesk Engineer to provide first‑line onsite and remote support for our Baghdad location, ensuring that end‑user computing, workplace technology and local infrastructure remain operational.

Key responsibilities

• Take ownership of user incidents and service requests from logging through resolution, providing updates and clear communication.
• Install, configure, troubleshoot and support PCs, laptops, mobile devices, printers, telephony endpoints, meeting‑room technology and Microsoft productivity tools.
• Provide on‑demand support for business‑critical meetings, AV equipment and VIP scenarios.
• Perform daily checks of server‑room/rack environments (power, cooling, UPS, environmental alerts) and escalate issues as needed.
• Support basic physical network, Wi‑Fi, access‑point, telephony, CCTV, access‑control and time‑and‑attendance infrastructure under change‑control procedures.
• Maintain structured cabling, equipment organization and clean technical spaces to keep the site audit‑ready.
• Support handheld terminals, tablets, mobile printers, RFID devices used in sales, warehouse or factory environments and assist with local rollout activities.
• Keep accurate IT asset records, ensure endpoint antivirus, system updates and security patches are applied, and log knowledge articles in the ITSM system.

Required profile

• Experience delivering first‑line onsite and remote IT support.
• Ability to manage incidents from logging to resolution with clear communication.
• Familiarity with Microsoft productivity tools and standard corporate IT processes.
• Capability to work independently in a Baghdad office environment and coordinate with regional and central IT teams.

Required skills

• PC, laptop and mobile device support
• Printer and telephony endpoint troubleshooting
• Meeting‑room AV equipment handling
• Microsoft Office / Windows operating system
• Server‑room monitoring (power, cooling, UPS)
• Network, Wi‑Fi and access‑point basics
• CCTV, access‑control and time‑and‑attendance systems
• Structured cabling and equipment organization
• Handheld terminals, tablets, mobile printers, RFID devices
• Endpoint antivirus, system updates and security patching
• ITSM ticketing system usage