Housekeeping Supervisor

About the role

We are looking for a passionate and dynamic Housekeeping Supervisor to lead our housekeeping team in delivering exceptional guest experiences. You will ensure that all rooms and public areas meet the highest standards of cleanliness and maintenance while supporting the operational goals of the hotel.

Key responsibilities

• Prepare daily job assignments for Housekeeping Attendants and distribute keys and supplies.
• Monitor VIP, Do Not Disturb, Sleep‑Out, and double‑lock rooms and take appropriate actions.
• Attend daily briefings, receive special instructions, and manage check‑outs before reporting rooms as vacant.
• Handle guest special requests and ensure timely execution.
• Inspect cleaned areas using checklists, verify supplies, and report immediate repairs.
• Complete reports and forward lost items to the Lost & Found department.
• Supervise cleaning of guest rooms, corridors, and stairwells.
• Train and mentor Housekeeping Attendants, providing performance feedback to superiors.
• Assist with inventory control and ensure proper handling and maintenance of housekeeping equipment.

Required profile

• Diploma or vocational training in hospitality.
• Previous minor supervisory experience within a hotel housekeeping department.
• Strong written and spoken English communication skills.
• Excellent interpersonal, problem‑solving, and cross‑cultural sensitivity.
• Ability to work under pressure in a fast‑paced, multicultural environment.

Required skills

• Opera property management system (advantageous).
• Basic computer literacy.